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Accessibility Statement​

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Introduction

Ardenholt is committed to making its online store accessible and usable for as many people as possible, including disabled customers and those using assistive technologies such as screen readers, screen magnifiers and voice control software.​

This Accessibility Statement applies to the Ardenholt website and online shop.

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How we aim to make the site accessible

Design and development of the Ardenholt website aims to follow the Web Content Accessibility Guidelines (WCAG) 2.1, with a target conformance level of AA. In practical terms, that means we try to ensure that:​

  • Text has sufficient colour contrast against its background and is readable at different screen sizes

  • Pages can be zoomed using browser settings without loss of content or functionality

  • Headings, lists and other structures are marked up in a logical way to support screen reader navigation

  • Links and buttons are clearly labelled so their purpose is understandable, including when read out of context

  • Forms are associated with labels, and error messages are presented in a clear way

  • Most content can be accessed and operated using a keyboard only, without requiring a mouse.

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Where there may still be issues

Despite best efforts, some parts of the site may not yet be fully accessible to every user. Examples may include:

  • Occasional images that do not yet have complete or fully descriptive alternative text

  • Content or components provided by third‑party services (for example, some embedded widgets or payment elements) that we do not fully control

  • Minor layout or heading inconsistencies that can affect some screen reader or keyboard users.

Where issues are identified, they’re added to a list of improvements and addressed as the site evolves.

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What we’re doing to improve accessibility

Ardenholt treats accessibility as an ongoing process rather than a one‑off exercise. Steps we are taking, or plan to take, include:​

  • Reviewing new content and page templates for accessibility before they go live where reasonably possible

  • Using automated and manual checks to identify common accessibility issues

  • Refining colour choices, font sizes and spacing to improve legibility

  • Working with our website platform and any third‑party providers to improve accessibility over time.

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Feedback and contact information

If you experience any difficulty using the Ardenholt website, or if you need information in a different format, please get in touch. For example, you may wish to request:

  • Larger‑print information

  • A simplified text version of key content (such as delivery or returns details)

  • Alternative ways to complete a purchase if you’re unable to use a particular form or checkout step.

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Contact details:

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When you contact us, it’s helpful if you can tell us:

  • The web page you were trying to use (including the URL, if possible)

  • What you were trying to do

  • Which browser, device or assistive technology you were using.

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This helps prioritise and resolve issues more quickly.​

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Escalation and regulatory context (UK)

Ardenholt is a private business and is not covered by the UK public sector accessibility regulations, but it is committed to fair and non‑discriminatory access under general equality principles.​

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If you’ve raised an accessibility issue with us and are not satisfied with the response, you may wish to seek independent advice about your rights under UK equality and consumer law.

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When this statement was prepared

This Accessibility Statement was prepared for Ardenholt as an online store based in the United Kingdom.​

  • Prepared on: 19/12/225

  • Last reviewed on: 19/12/25

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