Terms & Conditions
1. About these Terms
1.1 These Terms and Conditions (“Terms”) govern your use of the Ardenholt website and your purchase of products from our online store.
1.2 By placing an order through our website, you agree to be bound by these Terms. If you do not agree, you must not use the website or place an order.
1.3 We may update these Terms from time to time. The version that applies to your order will be the one displayed on our website at the time you submit your order.
2. Who we are
2.1 Ardenholt is an online retail business specialising in decorative and heritage‑inspired homeware.
2.2 Our registered address is:
Ardenholt
21 Ellis Street
London
SW1X 9AL
United Kingdom
2.3 You can contact us by email at customerservice@ardenholt.co.uk or by telephone on 01895 25478.
3. Use of the website
3.1 You may use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by, any other person.
3.2 We do not guarantee that the website, or any content on it, will always be available or be uninterrupted, and we may suspend, withdraw or change any part of the site without notice.
3.3 You must not attempt to gain unauthorised access to the website, our servers or any connected systems.
4. Product information, images and availability
4.1 We take care to describe and photograph our products as accurately as possible. However, colours and finishes may vary slightly from how they appear on your screen, particularly for handcrafted or natural items.
4.2 All products are subject to availability. If an item you have ordered is no longer available, we will contact you as soon as reasonably possible and offer either a refund or, where appropriate, an alternative.
4.3 We reserve the right to limit the quantities of any products that we offer and to discontinue any product at any time.
5. Prices and payment
5.1 All prices on our website are shown in Pounds Sterling (GBP) and, unless stated otherwise, include UK VAT (where applicable).
5.2 Delivery charges are shown separately and will be confirmed at checkout before you place your order.
5.3 We may change our prices at any time, but such changes will not affect orders that have already been accepted.
5.4 Payment must be made using the payment methods offered at checkout. By providing payment details, you confirm that you are authorised to use the chosen payment method.
5.5 Your order will not be dispatched until full payment has been received and cleared.
6. How the contract is formed
6.1 When you place an order on our website, you are making an offer to purchase the products in your basket in accordance with these Terms.
6.2 After placing an order, you will receive an email acknowledging that we have received your order. This does not mean that your order has been accepted.
6.3 Acceptance of your order and the formation of the contract between you and us takes place when we send you an email confirming that your order has been dispatched.
6.4 If we are unable to accept your order (for example, because a product is out of stock, because of an error in the price or description, or for other reasonable business reasons), we will inform you of this and will not charge you, or will refund you in full if payment has already been taken.
7. Delivery
7.1 Delivery options, charges and estimated timescales will be shown on our website and confirmed at checkout.
7.2 Any delivery dates given are estimates and are not guaranteed. Delays may occur due to factors beyond our control (such as courier issues, adverse weather or customs checks).
7.3 Risk in the products passes to you once they have been delivered to the address you provided. Ownership of the products passes to you only once we have received payment in full.
7.4 It is your responsibility to ensure that the delivery details you provide are complete and accurate. We are not responsible for delayed or undelivered parcels where the address provided was incorrect or incomplete.
8. International orders
8.1 If you order products for delivery outside the United Kingdom, your order may be subject to import duties, taxes and customs charges, which are levied once the package reaches the destination country.
8.2 You are responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount.
8.3 You are responsible for complying with any applicable laws and regulations of the country to which the products are delivered.
9. Your right to cancel (UK consumers)
9.1 If you are a consumer in the UK, you may have a legal right to cancel your online order within a specific “cooling‑off” period under consumer protection legislation.
9.2 In general, this allows you to cancel your contract within 14 days from the day after you (or someone you nominate) receives the products, subject to the exceptions below.
9.3 To cancel, you should inform us clearly (for example by email) within the cancellation period, providing your name, address, order details and confirmation that you wish to cancel.
9.4 You must return the products to us in their original condition, with any labels and packaging, without undue delay and in any event no later than 14 days after you inform us of your decision to cancel.
9.5 Unless the products are faulty or not as described, you are responsible for the cost of returning the items.
9.6 We will refund the price you paid for the products (including the standard delivery cost, where applicable) within 14 days of receiving the returned goods or of receiving evidence that you have sent them back, whichever is earlier. Refunds will be made using the same payment method you used for the original transaction.
10. Returns, exchanges and faulty goods
10.1 In addition to your statutory cancellation rights (where applicable), we may operate a separate returns or exchange policy, which will be described on our website. Where such a policy exists, it will be subject to these Terms.
10.2 If a product is faulty, damaged or not as described, please contact us as soon as reasonably possible with your order details and, where requested, photographs of the issue.
10.3 If we confirm that the product is faulty or not as described, we will offer a repair, replacement or refund, in accordance with your statutory rights.
10.4 Nothing in these Terms affects your legal rights in relation to goods that are faulty or not as described.
11. Personal data and privacy
11.1 We will use your personal data in accordance with our Privacy Policy, which explains what information we collect, how we use it and your rights.
11.2 By using our website and placing an order, you acknowledge that you have read and understood our Privacy Policy and consent to the use of your data as described there, where consent is required.
12. Intellectual property
12.1 All content on our website, including text, images, logos, graphics and design, is owned by or licensed to Ardenholt and is protected by intellectual property laws.
12.2 You may use the website and its content for personal, non‑commercial use only.
12.3 You must not reproduce, distribute, modify, or otherwise use any content from the website for commercial purposes without our prior written consent.
13. Our liability
13.1 Nothing in these Terms excludes or limits our liability for:
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death or personal injury caused by our negligence;
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fraud or fraudulent misrepresentation; or
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any other liability that cannot be excluded or limited under applicable law.
13.2 If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
13.3 We are not liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events, circumstances or causes beyond our reasonable control.
13.4 If you use the website for any commercial, business or resale purpose, we will not be liable for any loss of profit, loss of business, business interruption or loss of business opportunity.
14. Promotions, discount codes and gifts
14.1 From time to time, we may offer promotions, discount codes or complimentary items. These will be subject to any specific terms stated in the promotion, as well as these Terms.
14.2 Promotions and discount codes may be withdrawn or amended at any time, provided this does not affect orders already placed and accepted.
14.3 Unless otherwise stated, promotions cannot be used in conjunction with any other offer and have no cash value.
15. Third‑party links
15.1 Our website may contain links to third‑party websites or services. These links are provided for your convenience only.
15.2 We have no control over, and accept no responsibility for, the content, privacy policies or practices of third‑party websites. Accessing any third‑party website is at your own risk.
16. Severance
16.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but this will not affect the validity and enforceability of the remaining provisions.
17. Governing law and jurisdiction
17.1 These Terms, and any dispute or claim arising out of or in connection with them or your use of the website, are governed by the laws of England and Wales.
17.2 You and we both agree that the courts of England and Wales will have non‑exclusive jurisdiction.
18. Contact details
If you have any questions about these Terms, your order or our website, please contact us at: