SHIPPING & RETURNS
SHIPPING POLICY
Ardenholt & Co is a UK-based brand, and we currently ship to UK addresses. For international enquiries, please contact us and we’ll let you know what’s possible for your specific order.
We partner with trusted carriers and offer standard and, where available, express delivery options. The services and prices available for your order are shown clearly at checkout based on your delivery address and the size of your parcel.
Shipping costs are calculated at checkout and depend on your location, order size and chosen delivery method. Any free-shipping offers or promotional rates will be displayed before you confirm payment, so there are no surprises.
Once your order has been dispatched, standard UK delivery typically takes 1-3 working days, while express services are usually faster; any estimated timeframes for your chosen service will appear at checkout and in your dispatch email. You’ll receive an email confirmation when your order is on its way, including tracking details where the service allows.
Every order is packed securely using appropriate protection for the item, and wherever possible we choose packaging that balances reduced waste with keeping each heirloom piece safe in transit. If your parcel arrives with visible damage, please photograph it before opening and contact us promptly so we can help.
RETURN & EXCHANGE POLICY
For most online orders you have 14 days from the day after delivery to let us know you’d like to cancel, and a further 14 days to send the items back in their original, unused condition. Once we receive and inspect your return, we’ll refund the cost of the goods and the standard delivery charge, in line with UK consumer law and your statutory rights.
To arrange a return, please contact us with your order number and details of the item you’d like to send back. We will confirm the return address, any labels or forms needed, and the next steps. Please package items securely so they reach us in good condition.
If you are returning an item because you have changed your mind, you will usually be responsible for the cost of return postage. If an item is faulty, damaged in transit or not as described, contact us as soon as possible with photographs and your order number so we can put things right.
Certain products may be non-returnable for hygiene or safety reasons (for example some bath, body or opened home fragrance items). Any such exceptions will be clearly highlighted on the product page and at checkout, and they do not affect your rights in relation to faulty or misdescribed goods.
We aim to process refunds within 14 days of receiving your returned items, using the same payment method you used for the original purchase. Your bank or card provider may then take a little longer to show the funds in your account.