STORE POLICY
CUSTOMER CARE
At Ardenholt & Co, the goal is to make every order smooth, clear, and stress‑free for customers. The team works hard to answer questions quickly and to handle every order with care so that customers can shop with confidence.
Shipping methods
Ardenholt & Co partners with trusted carriers and offers standard and, where available, express delivery options. The available methods for each order are shown at checkout based on the delivery address.
Packaging
Orders are packed securely so products arrive in good condition, using appropriate protective materials for each type of item. Where possible, packaging is chosen to reduce waste while still keeping orders safe in transit.
Shipping costs
Shipping costs are calculated at checkout and depend on the delivery location, order size, and chosen shipping method. Any free‑shipping offers, flat‑rate options, or promotions will be clearly displayed before the order is confirmed.
PRIVACY & SAFETY
At Ardenholt & Co, customer privacy and safety are taken seriously. Personal information is collected only for clear purposes such as processing orders, providing support, and improving the shopping experience, and it is never sold to third parties.
All payments are processed through secure, encrypted providers, and sensitive details such as card numbers are not stored on store systems. Customers are encouraged to contact support immediately if they suspect any unauthorised use of their account or payment details.
Refunds and exchanges
If a customer changes their mind about a purchase, Ardenholt & Co offers refunds or exchanges within a clear time frame, as long as items are unused, in original condition, and accompanied by proof of purchase. Certain items may be non‑returnable for hygiene or safety reasons, and any such exceptions are clearly stated before checkout.
If a product arrives damaged, faulty, or not as described, customers should contact customer care as soon as possible with order details and photos so the issue can be reviewed. Depending on the situation, a replacement, repair, or refund will be arranged to make things right.
For more comprehensive details please check our Terms and Conditions page for information
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments